Cancellation and refunds

Updated 28 October 2026 · Policy prepared for paid launch

Maria is preparing for customer activation. Billing is not yet live. The policy below must be presented and accepted before a paid order.

The first three days

You may request cancellation within 72 hours of your first successful subscription payment. Under Maria’s intended commercial policy, the first monthly service fee is refundable during that window. The separate setup fee is non-refundable, except where applicable law or the payment provider’s binding terms require otherwise.

After the first three days

You can cancel future renewal. Cancellation normally takes effect at the end of the current paid period; it does not automatically refund that period. The initial 72-hour refund window does not restart on ordinary monthly renewals.

How to request cancellation

The workspace owner can email contact@mariasystems.com from the account email. Include your workspace name and whether you are requesting cancellation only or a refund as well. Do not send card details, passwords or access tokens. The time we receive your request is used when checking the 72-hour window.

Refund processing

A cancellation request is not a completed refund. We confirm the eligible service line item, any prior refunds and the applicable payment-provider requirements. Refunds return through the original payment method where supported. Approval and bank processing may take additional time; we do not promise an instant return.

Rights that still apply

Mandatory consumer rights, provider terms and remedies for errors or legally required refunds take precedence where applicable. We will explain the outcome of your request. Cancellation does not automatically delete brokerage records; see data deletion.